Ask for deletion
Send an e-mail to hello@odenteq.com with the subject Delete my data, or send the words Delete my data to us on WhatsApp or any messaging app or social media account you used to contact us.
Please include:
- your name,
- the phone number, e-mail address or account you used with us,
- if it is about a clinic: the clinic name.
We may ask one short question to confirm the request comes from you. We do this to stop someone else deleting your data.
What happens next
- Within 7 days we confirm we received your request and send you a reference number.
- Within 30 days we delete your personal data from our live systems and tell you it is done.
- Deleted data then leaves our backups as they expire in the normal backup cycle. Until then, backups are protected and not used.
What we delete
| If you are | We delete |
|---|---|
| A visitor who booked a demo | Your demo request and our notes about it |
| Someone who messaged us on WhatsApp, another messaging app or social media | Your messages, phone number, profile name and account ID stored by OdenteQ |
| A clinic staff member | Your account and personal details. Your past actions stay in the clinic’s activity log under an anonymous label if the clinic must keep its records |
| A clinic owner closing the clinic | The clinic’s account and all its data, after giving you the chance to export it |
Patients of a clinic
If a dental clinic uses OdenteQ, your patient file belongs to that clinic. Please ask the clinic first. Clinics may have to keep medical and financial records for a period required by law. If you contact us, we will pass your request to the clinic within 7 days and help them answer you.
What we may keep
We may keep a small amount of data when the law requires it, for example invoices and accounting records, or to show we handled your request (the reference number and the date). We keep nothing else.
Data from messaging apps and social media
OdenteQ does not offer sign-in with social media accounts. If you messaged us through a messaging app or social media, the steps above delete everything OdenteQ stored from those conversations. Copies also stay in your own app and with the platform under its own policies; you can delete them there yourself. If a platform asks us to delete a user's data that we received from it, we delete it the same way.
Questions
E-mail hello@odenteq.com. See also our privacy policy.
